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Category: AI Chatbots

8 Surprising Ways To Break A Chatbot

Sometimes a bot simply can’t handle a customer’s question, or there is sensitive information that needs to be conveyed through an agent. Triggers, automations, and workflows provide support teams with a way to manage and prioritize incoming tickets that need agent help. This opens up possibilities like identifying VIP customers and routing them to a…

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Conversational Ai

Get insights into talk-to-listen ratios, conversation etiquette and other important performance metrics to turn every rep into a top-performing rep. Nothing is more efficient at driving revenue than improving your team’s collective conversation skills. Scale coaching productivity and slash rep ramp time with the #1 Conversation Intelligence solution in the Forrester Wave. As our world…

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